At some point you will end up with a customer that is not worth trying to retain. If you don’t have some level of turnover in your bottom percentage of customers, you are clinging on too tight.

Time Wasted or Time Well Spent?

Realize that the amount of time and energy that you are spending on this “dead weight” is holding you back from obtaining new customers or giving additional time to current customers.

Cut The Slow Pay / No Pay Now!

Slow Pay and No Pay customers have to go. If you end up with slow pay customers, it makes terminating the relationship very difficult because they still owe you money. Get this number as low as you can and even if you take a small loss, get rid of that dead beat customer.

Confidence Is Key

Part of this business is trading time for money. Whether thats your time or your employees, there is time being traded for money. Don’t waste your time, or that of your employees, by dealing with customers that are holding your business back. You will be better off after you weed out your customers. Try it!

Zachary M. Morvik