It’s a simple concept and very few IT consultants do it.

You must use customer surveys. There is no way you are going to really know when, specifically, you did something right or wrong without them. It’s the easiest thing in the world to do and the rewards are massive.

Here is a site full of articles on customer surveys

http://www.isixsigma.com/vc/surveys/

Start using them today!

-Zachary M. Morvik