It is, without question, the one thing that will be remembered and appreciated more than anything else you do. A cheap price comes and goes. Following-up properly will always be remembered.

If you don’t follow-up, your customer will feel like they are in the dark. Like they are not up-to-date on the status of a project or your work. The reality is that in a computer services business you work for them so make them number one. Keep them in the loop at all times.

Customers are always impressed by extra effort. Follow-up is both expected and appreciated. And, since most people don’t follow-up, they will be impressed as well.

It’s such an easy thing to do and it is also the easiest thing to forget to do.

Start remembering.

Zachary M Morvik

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http://support.microsoft.com/default.aspx?kbid=883380

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Reminds me of what many great things in life.

Zachary M. Morvik

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Take advantage of the new features in this release. If you are already a customer, download the latest version today. If not, consider purchasing this product!

New Features:

• Allow custom email subject
• If status of service is unknown, send an email and inform user to verify that the service account is a network administrative account
• Allow multiple SMTP servers
• Service sorting
• Modified editability of grid
• Allow for verbose or basic monitoring
• Allow setting and auto-truncate logs (default: 30 days)

Our customers love this product. It’s so simple and so effective. It can literally save your job!

Buy Here

Zachary M. Morvik

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There are a million of YOU.

Don’t forget it.  You customer, while they may value the service you are providing, is keenly aware that just as they once found you, they can find another you.

It may take them a little time and have some associated hard / soft costs, but you are replaceable.  Do you know anyone who isn’t?

Keep this in mind the next time you start having crazy thoughts about who is  working for who.

Zachary M. Morvik

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If you think about it, this is really quite amazing.  The entire automotive industry is based around what year a car was produced.

Then I starting give this more thought and I wonder why computers aren’t the same way.  A computer lasts, or should last, roughly as long as most people keep a car.  That’s 3 to 5 years, give or take.

The customers that I have which adopted the 3 to 5 year rotation enjoy the least computer problems.  They are taking proactive measures to ensure that their business is always running smoothly and the rewards are massive.

It is, sometimes, very difficult for businesses to put a price on loss of productivity.  They don’t know what an hour of downtime costs them.  Or what an hour of downtime of just one person or a single department costs them.  However, they should spend the time and figure this out.  For most, the cost of a new computer every few years is one of the smallest expenses one could think of.  But costs are costs and it just isn’t viewed this way…yet.

So, to all the major computer manufacturers out there, here is my suggestion.  Start dating computers just like cars.  Right in the title.  Not only will you enjoy the same genius marketing benefits that automotive manufacturers have, but you will help solidify all aspects of the computer industry.

It’s a simple win-win.

Zachary M. Morvik

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Since you are a reader of my blog, I want to offer you a special introductory price.  Here are the details:

1. Read about this software here on the blog
2. Don’t order using the order link on the right, your price is only $35 until the end of Monday. A 65% discount!
3. You can send the $35 to PayPal@ComputerServiceDude.com
4. This offer expires at Midnight at the end of Monday.
5. As it is a weekend, please allow 24 hours to receive the download link.

Thank you for your support.  If you were a beta tester, you are welcome to simply continue using the beta version of Services Monitor or you can download the latest version.  Beta testers do not need to pay to retain a license to use Services Monitor.

Zachary M. Morvik

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It’s coming today!

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Hint hint, I expect the 24 hour special to happen within the next 24 hours.

Zachary M. Morvik

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Once you have this program installed, it is as simple as selecting a computer and choosing the services to monitor.  Once this is done, anytime your services are no longer running, you get an email.

There are too many products to list, but I can think of quite a few that I have personally run into that have a service installed on a server and if that service stops, that application quits logging, or working.  This can be a silent killer because in the computer services business, a log is extremely important.

If an application is running, but the logging service stopped or crashing, it may be days, weeks, or longer before you find out.  Try explaining that to your customer or boss if an incident happens and you didn’t do your job.

I can think of both URL filtering products and Event Log tracking products that have these kind of logs.  If the logging service stops running, the application still keeps churning away, but there are no logs.

Services Monitor is the answer to this problem and it does an excellent job.  It also comes with a special license permitting you to install the application on two machines.  The purpose of the second installation is to monitor the first.  This way, if the Services Monitor application service will to stop unexpectedly, you will know right away.  This is the built-in self checking system and it works wonderfully.

I’m expecting it’s release tomorrow!

Zachary M. Morvik

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