When it comes to computer services, hiring the right staff is beyond the needle in the haystack. For many business owners, it seems downright impossible. However, have a little faith because high quality employees are just around the corner.

Computer services companies run into two basic issues, a lack of retention of the good staff and ineffective performance from the other half. Many business owners that deal in computer services are a good springboard for those who are still receiving their education or who are looking to break into the field.

When hiring quality computer services staff, most business owners make the mistake of looking at solely what is down on paper. While a resume is an important part of expressing knowledge base, the skills to deal with customers and become an all around asset to the company are also vital. A large number of computer services owners and managers complain that while their staff looks great on paper, they falter big time when it comes to dealing with the actual customer. When looking over a resume, the computer services industry is best served by those with the obvious necessary computer knowledge for the job, combined with alternative job experience, such as previous customer service positions, management, or even of all things, sales. Even if it is not related to the computer industry.

This is where many computer services business owners and managers fail to see the benefit, and tend to hire those with only computer related job histories. Some owners and managers get lucky and find a great employee, while others find themselves dealing with only half the skills required for an all around excellent employee.

The computer services industry is growing by leaps and bounds. Anyone interested in the computer services field is going to need to continue their education and grow with the computer industry. Hiring those who are more than just fresh out of college usually realize the value of a continuing education while those who are just leaving college are feeling as though they have placed their entire life into and education and now deserve a break, at least generally speaking.

High quality employees can not be determined by what they put down on paper. While a resume or an application can determine whether or not they are capable of basic requirements, what it can’t discern is their personality and their ability to be flexible in their approach to computer and customer related issues. Thus, every manager or computer services business owner needs to be willing to invest the time into finding the type of employee that will suit their needs rather than stack the odds by hiring warm bodies that look acceptable on paper.

Every manager and computer services business owner is going to learn from their mistakes. Gut instinct can play a significant and vital role in the hiring process, and only time will tell if the gut instinct that was followed panned out.

-Zachary M. Morvik