A lot of computer service professionals eventually seem to get a little egotistical.  They start to think that the customer needs them more than they need the customer.  They believe they are the only person in the world who can service that client.  There is nothing further from the truth.

There are a million of YOU.

Don’t forget it.  You customer, while they may value the service you are providing, is keenly aware that just as they once found you, they can find another you.

It may take them a little time and have some associated hard / soft costs, but you are replaceable.  Do you know anyone who isn’t?

Keep this in mind the next time you start having crazy thoughts about who is  working for who.

Zachary M. Morvik